Outlook 2000: Out of Office

[John]

I have two users that, for some reason, the Out of Office
feature is not working for them. It is available for them
to configure; however, it does not send the reply. The
rest of the company is working perfectly well. We are
using W2KPro clients with SP3, O2K SP3, Exchange 2000
SP3. I have checked a couple of MSKB articles, but none
seem to apply.
Anyone have any ideas?

John

[Greg Nickolson]

I just posted the same exact problem. only difference
with me is that we're runnning exchange 5.5. everyone's
works except one user??? I will let you know when I find
the answer. Please do the same. Have a good one!
-Greg

-----Original Message-----
I have two users that, for some reason, the Out of

Office

feature is not working for them. It is available for

them

to configure; however, it does not send the reply. The
rest of the company is working perfectly well. We are
using W2KPro clients with SP3, O2K SP3, Exchange 2000
SP3. I have checked a couple of MSKB articles, but none
seem to apply.
Anyone have any ideas?
John
.

[Ronald Garrison]

Have we found a Scenario E yet? I have the same problem
here at my location and none of these seem to be the
problem.

We have Exchange 2000, no other rules exists on the
problematic users. The users are in the same
organization..

-----Original Message-----
Hi John,
Thank you for the posting. As you indicated that the

Out of Office

feature is not working on two users. It is available for

them to

configure; however, it does not send the reply. The rest

of the company is

working well.
Based on your description as well as our research and

expereince, I am

listing the possible cause and solution here.
Scenario A
==========
This issue can occur if the mailbox has an alternate

recipient configured

on the server and the "Deliver messages to both recipient

and alternate

recipient" option is not selected. In this scenario, the

incoming message

does not arrive in the recipients mailbox, and the Out Of

Office Assistant

is not initiated.
1. Click Start, point to Programs, click Microsoft

Exchange, and then click

Microsoft Exchange Administrator.
2. Open the properties for the mailbox that has the

alternate recipient

configured.
3. Click the Delivery Options tab.
4. Click "Deliver messages to both recipient and

alternate recipient".

5. Click Apply, and then click OK.
Scenario B
==========
The Out Of Office Assistant is a rule. A list is

generated of rules that

are enabled for a particular mailbox, and the OOF is one

of them. The OOF

is always the last rule that is executed in this list. If

any of the rules

in the list has the Stop Processing More Rules check box

selected, then the

OOF rule is not processed and an OOF message is not

generated.

Scenario C
==========
An Exchange 2000 user (User A) sets up an Out of Office

(OOF) message, but

when User A receives a message from an X.400 user (User

B) who is outside

the Exchange organization, Exchange 2000 does not return

the Out of Office

message to User B. This behavior is by design in

Exchange 2000. Out of

Office messages are sent to Exchange or SMTP addresses

only.

Scenario D
==========
By default, the out-of-office reply to Internet

recipients is turned off.

Many administrators do not allow out-of-office replies to

be sent outside

the Exchange Server organization, so that unauthorized

people do not know

when users are out of the office.
To turn on out-of-office replies to the Internet, follow
1. On the Exchange server, start Exchange System Manager.
2. Double-click Global Settings, and then click Internet

Message Formats.

3. In the Details pane, right-click a domain name, and

then click

Properties. The default SMTP domain is "*".
4. In the Properties dialog box, click the Advanced tab,

and then click to

select the Allow out of office responses check box. This

turns on

out-of-office responses to the Internet for the selected

domain.

5. Stop the Simple Mail Transfer Protocol (SMTP) and

Microsoft Exchange

Routing Engine services, and then restart them.
Hope the above information and suggestion helps and

answers your question.

If anything is unclear, please let me know.
Sincerely,
Cherry Qian
MCSE2000, MCSA2000, MCDBA2000
Microsoft Partner Online Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please Reply to Group via your

newsreader so

that others may learn and benefit from your issue.
====================================================
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confers no rights.

.

[Cherry Qian (msft)]

Hi Ronald,

Thank you for the posting.

In order to check to verify whether the Out Of Office has been sent out to
the client, you can enable message tracking and then check the Message
Tracking Center.

To enable message tracking in Exchange 2000:
=========================================

1. Start Exchange System Manager.

2. Locate the Servers container.

NOTE: The Servers container can be at the top level if no Administrative
Groups are defined or displayed. If Administrative Groups are defined or
displayed, the container can be found in the relevant Administrative Group
container.

3. Expand the Servers container to see the list of servers.

4. Click the server on which you intend to enable tracking.

5. Right-click the server, and then click Properties.

6. On the General tab, click to select the Enable Message Tracking check
box.

7. Ensure that the log file maintenance information suits the needs for
logging.

NOTE: By default, log files older than seven days are deleted.


To track a message using the Exchange 2000 Message Tracking Center, follow
these steps:
============================================================================
==

1. Start Exchange System Manager.

2. In the console tree, double-click Tools.

3. Right-click Message Tracking Center, and then click "Track message".

4. On the General tab, under Servers, type the name of the server that the
message was sent from or delivered to.

To browse a list of available servers, click Browse, and then select a
server.

To search for a message, you are only required to specify the server that
the message was sent from or delivered to. For example, to search for a
message from a specific user, type the user's alias, or if you do not know
the user's e-mail address, click Browse to search for the user in the
Active Directory. There are many other search options available in the
Message Tracking Center.

By this way, you can check to verify whether the Out Of Office has been
sent out to the client, If the Out Of Office has be delivered to the
client, it is client issue. Usually some rule filtered the Out Of Office.
If the Out Of Office is not delivered to the client, the issue lies in the
message transport.

In addition, the Out Of Office is only sent once. That means the client
can only receive the Out Of Office once. If it is unexpectedly ruled out,
the client won't receive it anymore.

Hope the above informtion and suggestion helps and answers your question.
If anything is unclear, please let me know.

Sincerely,

Cherry Qian
MCSE2000, MCSA2000, MCDBA2000
Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please Reply to Group via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided AS IS with no warranties, and confers no rights.

[Ronald Garrison]

The messages are not being sent. I am sitting near both
computers as the out of office is turned on then off and
we tried sending the emails from many different accounts.
Most with no rules at all set up.

More and more people are having these issues by reading
these forums. I know that when out of office is turned on
it sets some kind of flag on the server correct? I want
to know is there a way to check the server to see if that
flag is indead being turned on for some accounts and not
others?

-----Original Message-----
Hi Ronald,
Thank you for the posting.
In order to check to verify whether the Out Of Office has

been sent out to

the client, you can enable message tracking and then

check the Message

Tracking Center.
=========================================
1. Start Exchange System Manager.
2. Locate the Servers container.
NOTE: The Servers container can be at the top level if no

Administrative

Groups are defined or displayed. If Administrative Groups

are defined or

displayed, the container can be found in the relevant

Administrative Group

container.
3. Expand the Servers container to see the list of

servers.

4. Click the server on which you intend to enable

tracking.

5. Right-click the server, and then click Properties.
6. On the General tab, click to select the Enable Message

Tracking check

box.
7. Ensure that the log file maintenance information suits

the needs for

logging.
NOTE: By default, log files older than seven days are

deleted.

To track a message using the Exchange 2000 Message

Tracking Center, follow

==========================================================

==================

==
1. Start Exchange System Manager.
2. In the console tree, double-click Tools.
3. Right-click Message Tracking Center, and then

click "Track message".

4. On the General tab, under Servers, type the name of

the server that the

message was sent from or delivered to.
To browse a list of available servers, click Browse, and

then select a

server.
To search for a message, you are only required to specify

the server that

the message was sent from or delivered to. For example,

to search for a

message from a specific user, type the user's alias, or

if you do not know

the user's e-mail address, click Browse to search for the

user in the

Active Directory. There are many other search options

available in the

Message Tracking Center.
By this way, you can check to verify whether the Out Of

Office has been

sent out to the client, If the Out Of Office has be

delivered to the

client, it is client issue. Usually some rule filtered

the Out Of Office.

If the Out Of Office is not delivered to the client, the

issue lies in the

message transport.
In addition, the Out Of Office is only sent once. That

means the client

can only receive the Out Of Office once. If it is

unexpectedly ruled out,

the client won't receive it anymore.
Hope the above informtion and suggestion helps and

answers your question.

If anything is unclear, please let me know.
Sincerely,
Cherry Qian
MCSE2000, MCSA2000, MCDBA2000
Microsoft Partner Online Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please Reply to Group via your

newsreader so

that others may learn and benefit from your issue.
====================================================
This posting is provided AS IS with no warranties, and

confers no rights.

.

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