Help page is unavailable from Office 2007

[Brian Ho]

I received an error of "This page is unavailable" when I selected F1 or Help
online from any MS Office 2007 application. I can see the offline content
but unable to see online information from Internet.

Please advise.

Brian

[garfield-n-odie [MVP]]

Probably not anything you can change from within Office, because it is
usually caused by your antivirus or firewall software blocking Word or
Excel or whatever Office application from accessing the internet.

Post by Brian Ho
I received an error of "This page is unavailable" when I selected F1 or Help
online from any MS Office 2007 application. I can see the offline content
but unable to see online information from Internet.
Please advise.
Brian

[Brian Ho]

What port is it trying to access Internet? I turned off firewall and
antivirus programs and it made no difference.

Post by garfield-n-odie [MVP]
Probably not anything you can change from within Office, because it is
usually caused by your antivirus or firewall software blocking Word or
Excel or whatever Office application from accessing the internet.

Post by Brian Ho
I received an error of "This page is unavailable" when I selected F1 or Help
online from any MS Office 2007 application. I can see the offline content
but unable to see online information from Internet.
Please advise.
Brian

[Peter Foldes]

Brian

Some Anti Virus programs like Norton makes no difference by turning it off. In some cases you will need to uninstall the Anti Virus suite and re-install without the scanning integration,

Which Anti Virus suite are you using
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Post by Brian Ho
What port is it trying to access Internet? I turned off firewall and
antivirus programs and it made no difference.

Post by garfield-n-odie [MVP]
Probably not anything you can change from within Office, because it is
usually caused by your antivirus or firewall software blocking Word or
Excel or whatever Office application from accessing the internet.

Post by Brian Ho
I received an error of "This page is unavailable" when I selected F1 or Help
online from any MS Office 2007 application. I can see the offline content
but unable to see online information from Internet.
Please advise.
Brian

[Brian Ho]

I am using Symantec Endpoint Protection 11.0 which is their latest version of
Corporate Anti Virus program. I have no problem getting online Help with
Office 2003 running the same version of Anti Virus program. Office 2003 is
running on Windows XP SP2 inside Virtual PC 2007 with Symantec EndPoint
Protection installed. If I can get online help from Office 2003, I should be
able to get online help from Office 2007. I wonder if this is Office 2007
issue...

Brian.

Post by Peter Foldes
Brian
Some Anti Virus programs like Norton makes no difference by turning it off. In some cases you will need to uninstall the Anti Virus suite and re-install without the scanning integration,
Which Anti Virus suite are you using
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Post by Brian Ho
What port is it trying to access Internet? I turned off firewall and
antivirus programs and it made no difference.

Post by garfield-n-odie [MVP]
Probably not anything you can change from within Office, because it is
usually caused by your antivirus or firewall software blocking Word or
Excel or whatever Office application from accessing the internet.

Post by Brian Ho
I received an error of "This page is unavailable" when I selected F1 or Help
online from any MS Office 2007 application. I can see the offline content
but unable to see online information from Internet.
Please advise.
Brian

[michel]

Hi Brian:

Did you resove this issue. I have the same problem dod you find a solution?
Note: I installed office 2007 SP1 and now instead of "this page is not
available", the page is now blank!


Michel

Post by Brian Ho
I am using Symantec Endpoint Protection 11.0 which is their latest version of
Corporate Anti Virus program. I have no problem getting online Help with
Office 2003 running the same version of Anti Virus program. Office 2003 is
running on Windows XP SP2 inside Virtual PC 2007 with Symantec EndPoint
Protection installed. If I can get online help from Office 2003, I should be
able to get online help from Office 2007. I wonder if this is Office 2007
issue...
Brian.

Post by Peter Foldes
Brian
Some Anti Virus programs like Norton makes no difference by turning it off. In some cases you will need to uninstall the Anti Virus suite and re-install without the scanning integration,
Which Anti Virus suite are you using
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Post by Brian Ho
What port is it trying to access Internet? I turned off firewall and
antivirus programs and it made no difference.

Post by garfield-n-odie [MVP]
Probably not anything you can change from within Office, because it is
usually caused by your antivirus or firewall software blocking Word or
Excel or whatever Office application from accessing the internet.

Post by Brian Ho
I received an error of "This page is unavailable" when I selected F1 or Help
online from any MS Office 2007 application. I can see the offline content
but unable to see online information from Internet.
Please advise.
Brian

[Brian Ho]

Not yet. I believe this is a bug from Microsoft. I stopped the entire
AntiVirus and ran the Office 2007 repair did not help.

Post by michel
Did you resove this issue. I have the same problem dod you find a solution?
Note: I installed office 2007 SP1 and now instead of "this page is not
available", the page is now blank!
Michel

Post by Brian Ho
I am using Symantec Endpoint Protection 11.0 which is their latest version of
Corporate Anti Virus program. I have no problem getting online Help with
Office 2003 running the same version of Anti Virus program. Office 2003 is
running on Windows XP SP2 inside Virtual PC 2007 with Symantec EndPoint
Protection installed. If I can get online help from Office 2003, I should be
able to get online help from Office 2007. I wonder if this is Office 2007
issue...
Brian.

Post by Peter Foldes
Brian
Some Anti Virus programs like Norton makes no difference by turning it off. In some cases you will need to uninstall the Anti Virus suite and re-install without the scanning integration,
Which Anti Virus suite are you using
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Post by Brian Ho
What port is it trying to access Internet? I turned off firewall and
antivirus programs and it made no difference.

Post by garfield-n-odie [MVP]
Probably not anything you can change from within Office, because it is
usually caused by your antivirus or firewall software blocking Word or
Excel or whatever Office application from accessing the internet.

Post by Brian Ho
I received an error of "This page is unavailable" when I selected F1 or Help
online from any MS Office 2007 application. I can see the offline content
but unable to see online information from Internet.
Please advise.
Brian

[michel]

There is another discussion involving this issue, so we are not alone.
(search unable to connect to microsoft office online)
One issue that was found by microsoft, is related to using languages and
regional setiing other that English US.
My computer is a laptop made in Singapore, which may be one of the reasons.
Where was your computer made?

Post by Brian Ho
Not yet. I believe this is a bug from Microsoft. I stopped the entire
AntiVirus and ran the Office 2007 repair did not help.

Post by michel
Did you resove this issue. I have the same problem dod you find a solution?
Note: I installed office 2007 SP1 and now instead of "this page is not
available", the page is now blank!
Michel

Post by Brian Ho
I am using Symantec Endpoint Protection 11.0 which is their latest version of
Corporate Anti Virus program. I have no problem getting online Help with
Office 2003 running the same version of Anti Virus program. Office 2003 is
running on Windows XP SP2 inside Virtual PC 2007 with Symantec EndPoint
Protection installed. If I can get online help from Office 2003, I should be
able to get online help from Office 2007. I wonder if this is Office 2007
issue...
Brian.

Post by Peter Foldes
Brian
Some Anti Virus programs like Norton makes no difference by turning it off. In some cases you will need to uninstall the Anti Virus suite and re-install without the scanning integration,
Which Anti Virus suite are you using
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Post by Brian Ho
What port is it trying to access Internet? I turned off firewall and
antivirus programs and it made no difference.

Post by garfield-n-odie [MVP]
Probably not anything you can change from within Office, because it is
usually caused by your antivirus or firewall software blocking Word or
Excel or whatever Office application from accessing the internet.

Post by Brian Ho
I received an error of "This page is unavailable" when I selected F1 or Help
online from any MS Office 2007 application. I can see the offline content
but unable to see online information from Internet.
Please advise.
Brian

[Brian Ho]

mine is in United States and set as English US.

Brian.

Post by michel
There is another discussion involving this issue, so we are not alone.
(search unable to connect to microsoft office online)
One issue that was found by microsoft, is related to using languages and
regional setiing other that English US.
My computer is a laptop made in Singapore, which may be one of the reasons.
Where was your computer made?

Post by Brian Ho
Not yet. I believe this is a bug from Microsoft. I stopped the entire
AntiVirus and ran the Office 2007 repair did not help.

Post by michel
Did you resove this issue. I have the same problem dod you find a solution?
Note: I installed office 2007 SP1 and now instead of "this page is not
available", the page is now blank!
Michel

Post by Brian Ho
I am using Symantec Endpoint Protection 11.0 which is their latest version of
Corporate Anti Virus program. I have no problem getting online Help with
Office 2003 running the same version of Anti Virus program. Office 2003 is
running on Windows XP SP2 inside Virtual PC 2007 with Symantec EndPoint
Protection installed. If I can get online help from Office 2003, I should be
able to get online help from Office 2007. I wonder if this is Office 2007
issue...
Brian.

Post by Peter Foldes
Brian
Some Anti Virus programs like Norton makes no difference by turning it off. In some cases you will need to uninstall the Anti Virus suite and re-install without the scanning integration,
Which Anti Virus suite are you using
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Post by Brian Ho
What port is it trying to access Internet? I turned off firewall and
antivirus programs and it made no difference.

Post by garfield-n-odie [MVP]
Probably not anything you can change from within Office, because it is
usually caused by your antivirus or firewall software blocking Word or
Excel or whatever Office application from accessing the internet.

Post by Brian Ho
I received an error of "This page is unavailable" when I selected F1 or Help
online from any MS Office 2007 application. I can see the offline content
but unable to see online information from Internet.
Please advise.
Brian

[michel]

Hi "garfield":

I guess you are with MS. It seems Brian has the same issue as me. And
obviously it is not a firewall issue.

Michel

Post by garfield-n-odie [MVP]
Probably not anything you can change from within Office, because it is
usually caused by your antivirus or firewall software blocking Word or
Excel or whatever Office application from accessing the internet.

Post by Brian Ho
I received an error of "This page is unavailable" when I selected F1 or Help
online from any MS Office 2007 application. I can see the offline content
but unable to see online information from Internet.
Please advise.
Brian

[Jackie Jones]

It sounds weird, but it has worked for me twice.
Go into Internet Explorer, select Tools | Internet Options, and clear your cache and temporary Internet files. Voila. I don't even USE Internet Explorer more than once a month, but this solves the problem.




BrianH wrote:

Help page is unavailable from Office 2007
10-Dec-07

I received an error of "This page is unavailable" when I selected F1 or Help
online from any MS Office 2007 application. I can see the offline content
but unable to see online information from Internet.

Please advise

Brian

Previous Posts In This Thread:

On Monday, December 10, 2007 4:04 PM
BrianH wrote:

Help page is unavailable from Office 2007
I received an error of "This page is unavailable" when I selected F1 or Help
online from any MS Office 2007 application. I can see the offline content
but unable to see online information from Internet.

Please advise

Brian

On Monday, December 10, 2007 5:05 PM
garfield-n-odie [MVP] wrote:

Probably not anything you can change from within Office, because it is usually
Probably not anything you can change from within Office, because it is
usually caused by your antivirus or firewall software blocking Word or
Excel or whatever Office application from accessing the internet

Brian Ho wrote:

On Tuesday, December 11, 2007 1:07 AM
BrianH wrote:

What port is it trying to access Internet?
What port is it trying to access Internet? I turned off firewall an
antivirus programs and it made no difference

"garfield-n-odie [MVP]" wrote:

On Tuesday, December 11, 2007 2:37 AM
Peter Foldes wrote:

BrianSome Anti Virus programs like Norton makes no difference by turning it
Bria

Some Anti Virus programs like Norton makes no difference by turning it
off. In some cases you will need to uninstall the Anti Virus suite and
re-install without the scanning integration

Which Anti Virus suite are you using=2

--=2
Pete

Please Reply to Newsgroup for the benefit of other
Requests for assistance by email can not and will not be acknowledged

"Brian Ho" <***@discussions.microsoft.com> wrote in message news:91BF5507-B79F-45AF-96AF-***@microsoft.com..
is=2
or=2
F1 or Help=2
content=20


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[Peter Foldes]

Deadhead from Egghead posting to a 3yr old thread