Help URLs open in notepad

[Todd]

Hi All,

I have a customer with Office 2010. She likes to use the "?"
help button in Word and search for topics.

Problem: the URL's she gets back, when clicked on, open
Notepad.

If you go into the URLs properties and copy the address into
the clipboard, then paste into a browser, they do work.
(This is too complicated for the user.)

URLs look like:
http://blogs.office.com/b/microsoft-word/archive/2010/09/27/word-video-convert-a-table-to-text.aspx

Any ideas how to get the help, search URLs to open in a browser?

Many thanks,
-T

[Good Guy]

Post by Todd
Hi All,
I have a customer with Office 2010. She likes to use the "?"
help button in Word and search for topics.
Problem: the URL's she gets back, when clicked on, open
Notepad.
If you go into the URLs properties and copy the address into
the clipboard, then paste into a browser, they do work.
(This is too complicated for the user.)
http://blogs.office.com/b/microsoft-word/archive/2010/09/27/word-video-convert-a-table-to-text.aspx
Any ideas how to get the help, search URLs to open in a browser?
Many thanks,
-T

You need to repair the individual programs in Office 2010. I suggest
try this:

Repair your Office programs
1). Click Start, and then click Control Panel.
2). Click Programs and Features.
3). Click the Office program that you want to repair, and then click Change.
4). Click Repair, and then click Continue. You might need to restart
your computer after the repair is complete.

Good luck.

[Todd]

Post by Good Guy

Post by Todd
Hi All,
I have a customer with Office 2010. She likes to use the "?"
help button in Word and search for topics.
Problem: the URL's she gets back, when clicked on, open
Notepad.
If you go into the URLs properties and copy the address into
the clipboard, then paste into a browser, they do work.
(This is too complicated for the user.)
http://blogs.office.com/b/microsoft-word/archive/2010/09/27/word-video-convert-a-table-to-text.aspx
Any ideas how to get the help, search URLs to open in a browser?
Many thanks,
-T

You need to repair the individual programs in Office 2010. I suggest
Repair your Office programs
1). Click Start, and then click Control Panel.
2). Click Programs and Features.
3). Click the Office program that you want to repair, and then click Change.
4). Click Repair, and then click Continue. You might need to restart
your computer after the repair is complete.
Good luck.

Ran repair. Rebooted. No symptom change.

Is this problem located in the registry?

[Todd]

Post by Todd
Hi All,
I have a customer with Office 2010. She likes to use the "?"
help button in Word and search for topics.
Problem: the URL's she gets back, when clicked on, open
Notepad.
If you go into the URLs properties and copy the address into
the clipboard, then paste into a browser, they do work.
(This is too complicated for the user.)
http://blogs.office.com/b/microsoft-word/archive/2010/09/27/word-video-convert-a-table-to-text.aspx
Any ideas how to get the help, search URLs to open in a browser?
Many thanks,
-T

Figured out what is going on. In the help window, when you
search on something, you get back a list of links. It is
the links that is the issue. Some will open help window
and others will not (try to open in Notepad).

There is a patter to what will and won't open. URL
that end normally, like

http://www.gcflearnfree.org/word2010/21.2

http://office.microsoft.com/client/helppreview14.aspx

will open correctly in the help window.

URLs that have all kinds of crap on the end, slashes, question
marks, question marks with comments after them will not work.
Instead they try to open Notepad. Here are some examples:


http://office.microsoft.com/redir/RZ102673170.aspx?client=1&Ver=14&NS=WINWORD&lc=en%2DUS&tl=2&respos=0&CTT=1&queryid=8a12256d%2Daf21%2D4ee7%2D99a8%2D5d3d07434c74


http://office.microsoft.com/redir/XT102095099.aspx?client=1&Ver=14&NS=WINWORD&lc=en%2DUS&tl=2&respos=0&CTT=1&queryid=8a12256d%2Daf21%2D4ee7%2D99a8%2D5d3d07434c74

http://www.gcflearnfree.org/word2010/21.2/

I do believe this is bug in Office 2012. If the help browser
window can not figure out what the extension is, it defaults
to Notepad.

I can not tell if the help browser window is using the registry
to find its association. I do not think it is, as it does not open
up the system default browser (or any browser other than itself)
on the weird ending links.

Anyone know of a work around for this?

Many thanks,
-T

Anyone know a way to get

[Good Guy]

Post by Todd
I do believe this is bug in Office 2012. If the help browser
window can not figure out what the extension is, it defaults
to Notepad.

I am using Office 2010 and I don't have any problems opening any links
or any help items. I still think that your Microsoft Office
installation is broken but you said "repair" didn't work so clearly
something is going on on your system.

Hope you can resolve this soon because it is a pain if links don't work.

Good luck.

[Todd]

Post by Good Guy

Post by Todd
I do believe this is bug in Office 2012. If the help browser
window can not figure out what the extension is, it defaults
to Notepad.

I am using Office 2010 and I don't have any problems opening any links
or any help items. I still think that your Microsoft Office
installation is broken but you said "repair" didn't work so clearly
something is going on on your system.
Hope you can resolve this soon because it is a pain if links don't work.
Good luck.

In Help, would you mind doing a search on "convert tables to text"
and seeing if you can open all the links that come back. (First
five should be a good test.)

Many thanks,
-T

[s***@gmail.com]

Post by Todd
Hi All,
Use Double Click in notepad++
I have a customer with Office 2010. She likes to use the "?"
help button in Word and search for topics.
Problem: the URL's she gets back, when clicked on, open
Notepad.
If you go into the URLs properties and copy the address into
the clipboard, then paste into a browser, they do work.
(This is too complicated for the user.)
http://blogs.office.com/b/microsoft-word/archive/2010/09/27/word-video-convert-a-table-to-text.aspx
Any ideas how to get the help, search URLs to open in a browser?
Many thanks,
-T